Before you book
Clear arrangements before a commitment
An enquiry, a consultation and consent to surgery are separate steps. This page sets out the information to confirm so you know what an appointment includes and what happens next.
An enquiry is a request for an appointment
Sending an enquiry does not reserve a time, establish a diagnosis or authorise an operation. Appointment details are confirmed separately.
Consultation format and duration: [[JRV-CONSULTATION-FORMAT]].
Availability and confirmation arrangements: [[JRV-BOOKING-HOURS]] · [[JRV-BOOKING-PAYMENT]].
Fees and estimates
Consultation fee and included items: [[JRV-CONSULTATION-FEE]].
Travel charges: [[JRV-TRAVEL-FEE]].
Surgical estimate arrangements: [[JRV-SURGERY-ESTIMATE]].
Before you agree to a service, confirm which examinations, tests, medicines and reviews are included. Additional investigation or treatment is discussed according to the clinical findings and agreed arrangements.
Changes, cancellations and payment
Cancellation and rescheduling arrangements: [[JRV-CANCELLATION]].
Payment timing, accepted methods and any deposit or refund arrangements: [[JRV-BOOKING-PAYMENT]].
Clinical decisions and consent
A consultation may lead to a treatment recommendation or identify a need for further investigation. The findings determine whether surgery is appropriate. Requesting an assessment does not commit you to surgery.
An operation requires a separate explanation of the proposed care, important risks, alternatives, estimate and recovery responsibilities, followed by the relevant consent process. Website information is general education and cannot predict an individual outcome.
Follow-up and support
Included care items: [[JRV-PACKAGE-INCLUSIONS]].
Planned review schedule: [[JRV-REVIEW-SCHEDULE]].
Additional care arrangements: [[JRV-ADDITIONAL-CARE]].
Support and response arrangements: [[JRV-SUPPORT-SCHEDULE]].
Urgent care arrangements: [[JRV-URGENT-CARE]]. Do not use a general website enquiry for a time-critical problem.
Service operator and applicable terms
Service operator: [[JRV-LEGAL-ENTITY]].
Business registration details: [[JRV-BUSINESS-REGISTRATION]].
Approved consultation terms, effective date and any applicable booking documents: [[JRV-CONSULTATION-TERMS]].
For a question before booking, contact [[JRV-PHONE]] or [[JRV-PUBLIC-EMAIL]].
The next step
Let’s talk about your dog’s care.
Understand the options and make a considered decision.